Support

Write to y@bookoff.me. One person reads that inbox, and replies usually come within a couple of days.

Before you write

Two things account for most of what goes wrong, and both are quick to check.

• Pasting from clipboard history does nothing. Alfredo needs the Accessibility permission to press ⌘V on your behalf. Open System Settings → Privacy & Security → Accessibility and switch Alfredo on. Without it, entries are still copied — you just press ⌘V yourself.
• Files are not found. Check which folders are indexed in Settings → Index, and that macOS was granted access to them. Alfredo searches only the folders you chose.

What to include

The version number, from Settings → General, and what you expected to happen instead of what did. If something crashed or hung, say what you were doing at the time. Screenshots help more than descriptions.

Subscriptions and payments

Billing questions can go to the same address. For refunds, see the refund policy. You can also manage or cancel a subscription through the customer portal linked from your purchase receipt, or at paddle.net.

Requirements

Alfredo needs macOS 14 or later on Apple silicon. Intel Macs are not supported.

Removing Alfredo

Quit it from the menu bar and move the app to the Trash. Its data lives in ~/Library/Application Support/Alfredo and its settings in ~/Library/Preferences/me.bookoff.alfredo.plist; delete both and no trace is left.